Leadership Academy & Network Session on Customer Experience

Leadership Academy & Network Session on Customer Experience

We host a Leadership Academy & Leadership Network session on WOW Customer Experience, January 17, 2013. For more inspiration on WOW Customer Experience we have gathered some inspiration and videos here: WOW Customer Experience

The aim of the day
The aim of the day is that participants will produce a company specific Customer Experience Scorecard, score their company and made an Action Plan on how to improve Customer Experience in their organisation.

We will provide inspiration, tools and support. Ole Kassow Partner in Purpose will share great Customer Experience Cases and stay to support participants during the day and Richard Kelly, Managing Director, IDEO Asia will join us on Skype and share global/Asian perspectives on Customer Experience.

The Agenda

09.00-09.25 Welcome, Sofus Midgaard, Leaderlab
09.30-10.30 WOW Customer Experience: Ole Kassow, Purpose
10.30-10.45 Break
10.45-12.15 Design your Customer Experience Scorecard
12.15-13.00 Lunch
13.00-13.30 Score your company on Customer Experience
13.30-14.00 Present & get feedback
14.00-14.15 Break
14.15-14.45 Make action plan
14.45-15.45 Presentation & feedback
15.45-16.00 Wrap-up and next time
16.00-17.00 Richard Kelly, IDEO, Shanghai (Skype): WOW Customer experience Asian style

IDEO & Richard Kelly

IDEO is an award-winning global design firm that takes a human-centered, design-based approach to helping organizations in the public and private sectors innovate and grow. IDEO have been a part of Rebuild21 in 2011 and 2012. If interested you can watch Richard Kellys Rebuild21 talk on Banks of the Future. If interested in how IDEO works here is a video that might give you an impression.

 

 

New Normal, New Standards – no bailouts, this time it’s for real…

New Normal, New Standards – no bailouts, in 2013 it’s for real…

Change will be at the heart of 2013. Where some see a crisis, others see transformation. Where some see threats, others see opportunities. Where some get afraid, others get fired up.

Rebuild21 will dedicate 2013 to celebrate people and organisations who embrace change. Not because they are perfect. Not because they got it all right. But because they change things.

“A New Normal demands New Standards” a large Danish Bank stated in 2012. We agree! And while they withdraw their marketing campaign after public critique about ‘Readwashing’ we continue. We continue the quest to identify the ‘New Standards’ or Cornerstones of 21st Century Business.

We hope you will join us on this journey. More than ever we as businesses and organisations need to revisit our purpose and rethink how we deliver real value and sustainable growth.

We wish you all a happy New Year – and look forward to see you for Rebuild21 May 22-23, 2013. Again this year we invite a carefully selected crowd of innovators, business executives, entrepreneurs, public servants and business thinkers to get together, get inspired, sketch and start building 21st century organisations and businesses that combines purpose, passion and profits.

Happy new year!

Sofus Midtgaard,
Founder of Rebuild21

Christmas get-together & brainstorm

Christmas get-together & brainstorm

We would like to see all Rebuild21 friends, participants, volunteers for a Christmas get-together and brainstorm on the 2013 conference. The event takes place November 28, 15.30-18.00 at Republikken, Vesterbrogade 26, 1. sal (Cafeen).

You are welcome to bring children, a friend, a hot date, your boss or Darth Vader. Please let us know that you are coming by joining the event on Facebook så we have an idea about how much Glögg we shall prepare. If not on Facebook please drop us an email: info@rebuild21.org

Whole Foods joins The Leadership Network & Academy November 8

Whole Foods shares perspectives on Social Business and creating a Social Organisation

On November 8, Bill Tolany, Senior Director, Marketing & Integrated Media at Whole Foods Market joins the Leadership Network & Academy via Skype to share insights on Social Business & Creating Social Organisations.

Bill will share a bit of the Whole Foods company history from start-up to #1 in organic foods and turn to topics like:

  • How Whole Foods have managed to create a movement
  • The power of a strong purpose/intent
  • How to maintain a strong community feeling when growing
  • How Whole Foods work with creating a transparent, sharing and collaborating organisation

Bill Tolany attended this years Rebuild21 conference May 31 and gave a talk on Building a Yogurt Culture:

We look forward to a follow-up on this talk and get an in-depth conversation on the opportunities and challenges of creating Social Organisations.

The Leadership Academy 2012/2013 is fully booked and closed for enrolment. But you can get on the waiting list for 2013/2014 or apply for membership of the Leadership Network if interested.

 

21st Century Leadership

What’s the higher purpose of your organisation?

Key to successful 21st Century Leadership is the ability to engage customers, employees and partners. And nothing is more engaging than a higher purpose. Surely companies are for profit. But as a leader you need to move beyond profit to engage and motivate.

From last months Leadership Academy session on 21st Century Leadership we have gathered some inspiration on how to: rethink capitalism, lead with purpose, implement democratic leadership and organise in radical new ways.

John Mackey from Whole Foods on the importance of a higher purpose:

 

Umair Haque, Author and Blogger HBR on Constructive Capitalism:

For more inspiration from Umair Haque watch this talk/interview from this years Rebuild21 Conference

 

Terri Kelly, W.L. Gore on a different Management Model – interview with Garry Hamel

 

Paul Green, Morning Star: Self-Management

We had a great Leadership Academy session with Paul Green on October 4 – unfortunately we did not record it, but here is a video where he shares The Morning Star vision about Democratic Leadership.

Leadership Academy

The Leadership Academy 2012/2013 is fully booked and closed for enrolment. But you can get on the waiting list for 2013/2014 or apply for membership of the Leadership Network if interested.

Next Leadership Network & Academy session is November 8, 2012 where Whole Foods will share perspectives on Social Business & The Social Organisation.

Whole Foods

If interested apply for membership of the Leadership Network.

Rebuild21 offers 
two internships

Rebuild21 offers 
two internships

Rebuild21 offers two 3-5 months Internships for students, starting January/February 2013. We expect that you are interested in Leadership, Sustainability, CSR or Social Business and will help make the Rebuild21 conference a blast again this year.

As an intern you will be involved in planning, marketing and running of the:

  • Rebuild21 Conference 2013
  • The Leadership Network
  • The Leadership Academy 2012/2013

Rebuild21 is a non-profit organization based in Copenhagen. We are a small but dynamic organization and can offer a meaningful internship where you can make a real difference. The Internship is unpaid. We work and communicate predominantly in English.

Read more in this PDF:

Rebuild21 Internship

 

Profile 1:  Marketing & Social Media

We are looking for a dedicated profile who can help strengthen the marketing and social media presence on Facebook, Twitter and LinkedIn. You are probably a bit of a networker and an active user of social media platforms.

We expect that you are:
• User of Facebook, LinkedIn, Twitter and are eager to explore other platforms
• Interested in social media/online marketing
• Experience with Google Docs and WordPress will be a plus
• Flair for design and making presentations/flyers/posters is an advantage but not critical.

You are probably already full of ideas about how we through partnerships, marketing, word of mouth and social media can reach and engage a larger crowd of people nationally and internationally.

 

Profile 2: Organizing & Project Management

We are looking for a profile who can help organize the conference with regards to all the logistical aspects, coordination with speakers and overall making sure the conference runs smoothly.
We expect that you are:
• A good organizer, not afraid of taking action and getting things done
• Able to help plan and execute an event/project, update to-do lists and help follow-up
• Familiar with Excel or Google Docs
• Prior experience with conferences, festivals or events will be a plus

You are probably the one who take lead when things need to get done in your study groups. You might have been a scout or involved in organizing student- or volunteer events previously? Danish language skills and local knowledge about Copenhagen is required.

 

Are you our new Rebuild21 Intern?

The important thing is not your line of study or your grades but your drive, people skills and your ability to work in a dynamic environment and getting things done.

If you fit one of the profiles – or see another way of contributing please send a short application to: info@rebuild21.org addressing how you can contribute to making Rebuild21 2013 a success.

We will evaluate the received applications ongoing and close for applications once the right Intern is found, so send in your motivation and CV sooner than later.

If you have questions feel free to contact
Founder Sofus Midtgaard: +45 30 220 111 for more information on Internships.

Send a short motivation and a CV to us at: info@rebuild21.org – or call +45 30 220 111 if you have questions regarding the Internship.

 

 

21st Century Leadership Skills

21st Century Leadership Skills

October 4 we kick off the Leadership Academy with a session on ’21st Century Leadership Skills’. 25 progressive participants from Novo Nordisk, Danske Bank, The Danish Broadcasting Corporation, Post Danmark, The Ministry for Foreign Affairs are signed up, leaving five seats. We are closing enrolment October 3 so hurry if you want to be a part.

We look forward to an exiting expedition to identify the cornerstones of successful 21st Century Leadership.

 

Pictures from the intro meeting September 20 at Carlsberg:

 

Apply for enrolment here

The Rebuild21 Scholarship

The Rebuild21 Scholarship

We are thrilled to announce The Rebuild21 Scholarship offering a motivated participant free admission to The Leadership Academy (Normal price: 29.895 DKK +VAT).

Applicants should:

  • Work for a big company, public organisation, NGO or been an entrepreneur
  • Be a leader or have leadership potential
  • Be passionate about creating open and sustainable organisations
  • Have minimum three years of work experience
  • Be willing to share learnings at the Rebuild21 Conference

We need your motivated application no later than October 1 , 2012 – as first course starts October 4, 2012. Send a short but motivated application on how you can contribute to the Leadership Academy: info@rebuild21.org

Leadership Academy

 

About the Leadership Academy

Why read case studies when you can meet the real-life drivers behind some of the most successful 21st century businesses?

Why write papers for professors when you can prepare plans of change for you company and get feedback on implementation from peers?

Read more in this PDF or find answers to your questions in the FAQ

 

Get inspired by the best

The education is case-based and the process is designed to secure maximum value for participant and the sponsor company.

At the Rebuild21 Leadership Academy, you will learn from some of the most successful global innovators like Starbucks, Whole Foods, LEGO, Interface, IDEO, Grundfos and Novozymes.

Get access to a unique network of influential people who will help you develop your leadership skills and drive change in your area of business.

 

What to expect:

Participants will gain in-dept insights about ‘next practice’ in:

  • Leadership
  • Strategy
  • Innovation
  • Organisational design
  • Customer service
  • Sustainability & CSR

The education will be a combination of live and recorded case presentations, Q&A-sessions, group discussions, participant presentations and feedback sessions.

As a graduate from the Leadership Academy, you receive The Certificate in Open Business Leadership.

 

Value for participants and sponsors:

The participants will be trained in:

  • Understanding their industry
  • Spotting ‘next practice’
  • Analysing business cases
  • Developing plans for change
  • Presenting a business plan
  • Giving and receiving feedback

During the course participants will prepare and present a case catalogue of ten 21st century innovators relevant to the sponsor company.

Based on the case catalogue each participant will prioritize 2-3 next practice initiatives and present a plan for implementation in the sponsor company.

 

Who should attend?

Are you working with strategy, business development, marketing & sales, innovation, customer service, sustainability & CSR or HR? And are you seeking inspiration on how to get to the next level?
Participants come from various industries and hold positions like Chairman, CEO, VP Customer Engagement, Head of Sustainability, VP Corporate Strategy, Head of Social Media, Senior CSR Advisor, Head of Marketing & Sales & Head of Innovation. 

But more important than your title is your curiosity, outlook and ability to drive change.

Read more in this PDF or find answers to your questions in the FAQ.

Apply for enrolment here

 

 

 

Leadership Academy intro meeting

Leadership Academy intro meeting September 20 at Carlsberg Museum

We are thrilled to announce the launch of the Rebuild21 Leadership Academy, a combined executive education and network for 21st century leaders. We are honoured that Jerry Michalski, who did a great Rebuild21 talk on Rebuilding Education at this years conference, is joining to share his perspectives on 21st century education and leadership.

Leadership Academy

 

The intro meeting will be held at the historic premisses of The Carlsberg Brewery where J.C Jacobsen
 and Emil Christian Hansen in 1883 made a breakthrough innovation with the yeast 
Saccharomyces Carlsbergensis. The yeast was developed, refined an afterwords made available for brewers all over the world – representing a very early and unique open source business model.

Leaderhip Academy - Kejserindesalen

 

About the Leadership Academy

Why read case studies when you can meet the real-life drivers behind some of the most successful 21st century businesses?

Why write papers for professors when you can prepare plans of change for you company and get feedback on implementation from peers?

Read more in this PDF or find answers to your questions in the FAQ

 

Get inspired by the best

The education is case-based and the process is designed to secure maximum value for participant and the sponsor company.

At the Rebuild21 Leadership Academy, you will learn from some of the most successful global innovators like Starbucks, Whole Foods, LEGO, Interface, IDEO, Grundfos and Novozymes.

Get access to a unique network of influential people who will help you develop your leadership skills and drive change in your area of business.

 

What to expect:

Participants will gain in-dept insights about ‘next practice’ in:

  • Leadership
  • Strategy
  • Innovation
  • Organisational design
  • Customer service
  • Sustainability & CSR

The education will be a combination of live and recorded case presentations, Q&A-sessions, group discussions, participant presentations and feedback sessions.

As a graduate from the Leadership Academy, you receive The Certificate in Open Business Leadership.

 

Value for participants and sponsors:

The participants will be trained in:

  • Understanding their industry
  • Spotting ‘next practice’
  • Analysing business cases
  • Developing plans for change
  • Presenting a business plan
  • Giving and receiving feedback

During the course participants will prepare and present a case catalogue of ten 21st century innovators relevant to the sponsor company.

Based on the case catalogue each participant will prioritize 2-3 next practice initiatives and present a plan for implementation in the sponsor company.

 

Who should attend?

Are you working with strategy, business development, marketing & sales, innovation, customer service, sustainability & CSR or HR? And are you seeking inspiration on how to get to the next level?
Participants come from various industries and hold positions like Chairman, CEO, VP Customer Engagement, Head of Sustainability, VP Corporate Strategy, Head of Social Media, Senior CSR Advisor, Head of Marketing & Sales & Head of Innovation. 

But more important than your title is your curiosity, outlook and ability to drive change.

Read more in this PDF or find answers to your questions in the FAQ.

Apply for enrolment here

Beyond CSR: Sustainability is core business

Beyond CSR: Sustainability is core business

The sustainability landscape is changing these years. From being about compliance and branding, the global resource crisis now places sustainability, resource efficiency and recycling at the hart of business strategy.

From being an appendix handled by Corporate Communication or the CSR department sustainability now makes it way into Strategy, Innovation and Operations.

More and more companies recognize that the world is changing. According to a CEO survey by UN Global Compact & Accenture 93% of CEOs believe that sustainability will be critical for the future success of their companies.

“93% of CEOs believe that sustainability issues will be critical to the future success of their business.”

CEO Survey, UN Global Compact & Accenture, 2010

Several big companies like Interface, Nike and Genan are frontrunners in recognizing that sustainability is critical for the future success of their companies. Instead of seeing sustainability as a cost or compliance issues they put sustainability at the core of innovation and business development.

Beyond CSR

From being about branding, triple bottom line and investing in the future we need to get move on. We need to move beyond the half-hearted CSR-initiatives and place sustainability where it belongs – at the heart of strategy, innovation and execution.

“From 1980 to 2009, the global middle class grew by around 700 million people, to 1.8 billion, from roughly 1.1 billion. Over the next 20 years, it is likely to grow by an additional 3 billion, to nearly 5 billion people.”

McKinsey Quartly, 2012

The radical growth of emerging markets and the rise of a new middle class in India, China, Africa and South America raises the bar for sustainable business development. Nothing less than a resource revolution is needed!

European and Scandinavian Governments and Companies have in many ways been frontrunners in sustainable business development. But this position is threatened by a new awakening among governments and company CEOs in emerging markets.

Importance of Sustainability CEO

It’s time for action if European governments and companies shall keep up with emerging markets in sustainable business development.

“Normally when you continue business as usual it will cost you nothing. This is not the case here. It will cost us a lot.”

Connie Hedegaard, Commissioner Climate Action, Rebuild21 interview, 2011

 

The good news: Sustainability is good for profits

For many years business professionals and researchers have debated the link between sustainability and profitability.

Historic studies varies between: studies that establish clear positive link between sustainability and profit, to studies that conclude their is no significant link, to studies that conclude that sustainability has a negative effect on profits. The various result during the years may arise from difference regarding the time the study was conducted, the method and parameters used and different samples of companies and industries in the studies.

In one of the biggest and most recent studies analysing 180 companies, researchers from Harvard Business School established a clear positive link between sustainability and financial performance over the long term.

“Sustainability oriented companies “significantly outperform their counterparts over the long term, both in terms of stock market and accounting performance”

Eccles, Ioannou, Serafeim, May 9th 2012, Harvard Business School

Return on Sustainability

Source: Harvard Business School 2012

This new reality is influencing the financial and investor community now integrating sustainability as a key element of their screening process of when it comes to potential long term investments.

“The financial community is increasingly looking at companies and rewarding those that think smartly about their use of resources.”

Paul Polman, Unilever

Making it happen

While many CEO’s recognize the critical business importance of sustainability making it happen is more complex.

“49% of CEOs cite complexity of implementation across functions as the most significant barrier to implementing an integrated, company-wide approach to sustainability. Competing strategic priorities is second with 48%.”

CEO Survey, UN Global Compact & Accenture, 2010

As mentioned Companies like Interface, Nike and Genan are showing the way with a more integrated approach to sustainability.

Since 1994, Interface has challenged itself to become a truly sustainable company, demanding measurable achievements in their actions. Their main focuses for change are Footprint Reduction, Product Innovation and Culture Change.

“Sustainability is all about a set of whole new design principles. It fundamentally requires a life cycle approach. Since 1996 we have saved 440 mill. $ on waste savings alone and breaking the dependency on oil has huge economic benefits. “

Nadine Gudz, Head of Sustainability, Interface, Rebuild21, 2012.

 

Need for inspiration, tools and collaboration

But progress on industry level requires deep collaboration across companies and supply chains:

“We have learned over the years that our impacts, both environmental and social, create a complex set of challenges that cannot be solved by one company on its own. To that end we are accelerating the transparency of our data, knowledge sharing and tools and encouraging deep collaboration across the system in which we operate.

Hannah Jones, VP Sustainable Business & Innovation, NIKE, Inc. 2012

What is clearly needed is: inspiration, tools and support on how to integrate sustainability in the core values, strategy, business processes and scorecards of companies.

During the next year Rebuild21 and a number of industry partners will start a journey to identify, interview and share in debt ‘next practices’ from 21st century innovators in sustainability. We already have a network of sustainability innovators and cases on radical sustainability, resource efficiency and recycling from around the world but would love to hear from you:

Which companies have demonstrated new and more radical approaches to integrating sustainability in their strategy, innovation and product development?

Please contact Managing Partner, Sofus Midtgaard if your organisation could be interested in joining the project as industry partner or if you have ideas for 21st Century Sustainability Innovators that can inspire the rest of us. The study, cases and tools will be shared at The Rebuild21 Conference, The Leadership Academy , The Leadership Network and in a number of open cross-industry workshops and innovations-camps.

Rethinking Business for the 21st Century - want to join?