Thank you! Join to drive change Friday June 7, 2013

Rebuild21 Thank YOU!!THANK YOU!!!

We have received so much overwhelming positive feedback on this year’s Rebuild21 event that we are almost blushing.

We also noted some very constructive feedback during the days on how to improve next years regarding more tangible outcomes of industry mash-ups and breakout sessions. All in all this makes us sure we want to launch Rebuild21 next year in an even improved format.

Rebuild21 2014

We are working on making Rebuild21 happen again in 2014 and have already been contacted by partners interested in next years event. So already now pencil in the following dates:

  • May 13-14, 2014
  • May 20-21, 2014

Final date will be decided upon mid June 2013. Let’s make it happen!

Making chance happen!

The energy from Rebuild21 2013 is still very much alive. So many of you guys are conspiring, meeting and sending emails on how to drive change based of the conference mashups and breakouts. We would like to invite you all to join us June 7, 2013 (next Friday) between 14.00-16.00 for a small ‘Making it Happen’ arrangement, where you can meet up with peers and new friends to discuss how to transform all that energy into action.

After the event Republikken is hosting a party with free bar, live music and dinning from 16.00-02.00. They have invited you all to join us free of charge. So come dressed for action and dance all night if you are in the mood.

Please drop us a line so we know who is coming: info@rebuild21.org

Making it Happen: Practical information:
Date & Time: June 7th, 2013 14.00-16.00 + 16.00-02.00 (next Friday)
Republikken,
Vesterbrogade 26,
1620 Copenhagen V.

We look forward to see you here!

Sofus Midtgaard, Sasha Beckmann & Toke Sabroe

Ny Nordisk Vej for ledelse, innovation, vækst og bæredygtighed

Rebuild21 Economist Nordic Super ModelD. 22. og 23. maj samler Rebuild21 topfolk fra bl.a. Nike, TerraCycle, Whole Foods, Grundfos, Maersk, Lego, Novozymes og Podio. Målet er at sparke til debatten om en Ny Nordisk Vej for erhvervslivet – en vej til vækst med afsæt i de globale udfordringer som mangel på vand, mangel på mad, fedme, fejlernæring, depression, urbanisering, affald og luftforurening.

 

I et stort opslået tema i februar 2013 satte The Economist fokus på de nordiske lande som global rollemodel. For en kort stund kunne danske politikere sole sig i den positive analyse af Norden som et forbillede for resten af verden. Realiteten er desværre, at Danmark både erhvervsmæssigt og politisk befinder sig i en identitetskrise – en konsekvens af mange års hvilen på laurbærrene.

“Med den globale befolkningstilvækst og ressourcekrisen har vi brug for at progressive erhvervsledere, innovatører og entreprenører samles for at finde nye løsninger på globale udfordringer. Vi har samlet en række af verdens mest innovative og interessante virksomheder, som alle er kendetegnet ved at forene vækst og bæredygtighed”, siger stifter af konferencen Sofus Midtgaard.

Udfordringerne skal løses på tværs

Det nyistandsatte Dansk Design Center danner rammen om de to dages Rebuild21, der samler ledere, entreprenører og innovatører med ekspertise i ledelse, innovation og bæredygtig vækst. Konferencens tætpakkede program byder på en bred vifte af danske, nordiske og internationale oplæg, workshops og tværindustrielle mashups. Bl.a. skal konferencedeltagerne drøfte, hvordan man ved at arbejde på tværs af brancher kan åbne op for nye globale vækstmarkeder.

“Vi afholder seks tværindustrielle Mash-ups om Ny Nordisk vækst og otte breakout sessions med fokus på hvordan vi leder og organiserer virksomheder, så de bliver mere konkurrencedygtige i fremtiden. Det handler om at aktivere og udfordre deltagerne til selv at komme med konkrete bud på, hvordan det 21. århundredes virksomheder kommer til at se ud, og diskutere hvilken form for vækst, vi skal leve af i fremtiden”, forklarer stifter af Rebild21, Sofus Midtgaard.

Inspiration fra internationale bannerførere Den første konferencedag den 22. maj har overskriften Global Challenges = Nordic Potential, mens anden konferencedag den 23. maj har overskriften Organising for the Future.

Rebuild21 samler på scenen en bred vifte af internationale og danske topfolk som:

  • Santiago Gowland, Managing Director Sustainable Business & Innovation hos Nike (23. maj kl. 09:30)
  • Tom Szaky, stifter og CEO hos TerraCycle (23. maj kl. 13:00)
  • Bill Tolany, direktør for Medier i Whole Foods (23. maj kl. 16:30)
  • Nic Marks, stifter af The Happy Planet Index. (22. maj kl. 09:15)
  • Anders Eldrup, Copenhagen Cleantech Cluster (22. maj kl. 13:30)
  • Louise Koch, Grundfos Lifelink (23. maj kl. 13:30)

Dyk ned i de to dages hæsblæsende program på: www.rebuild21.org

Store potentialer for vækst

Det er ikke småbeløb der er på spil hvis Nordiske virksomheder kan få andel i den globale vækst . Ifølge Dansk Industri er Dansk eksport af teknologi til luftrensning er vokset fra godt seks mia. kr. i 2011 til ca. ni mia. kr. i 2012. (Kilde: Dansk Industri, 2013)

Det globale marked for vandrelaterede løsninger (drikkevand, spildevand, håndtering af vand ved oversvømmelser, osv.) er enormt. Således har Global Water Intelligence, verdens førende videncenter inden for projekter og teknologier, der har vand som omdrejningspunkt netop værdisat det globale vandmarked til 556,8 mia. dollar og beregnet, at markedet vil vokse med ca. 3,9 % om året frem til 2018.

Og med en global fedme epidemi i fuld udvikling: næsten 80% af den Amerikanske befolkningen vil i 2020 være overvægtige (Source: OECD Publishing – Available at: http://www.ecoclimax.com/2010/10/past-and-projected-future-overweight.html ) vil 450 mio. mennesker vil i 2030 lide a diabetes (Source: International Diabetes Foundation: Diabetes Atlas, 2000 and 2009). Også her er det globale marked enormt ikke blot for Insulin, men også for nye typer kost og motionsprogrammer der kan forebygge overvægt og sukkersyge.

Info og presseakkreditering

Rebuild21 bliver afholdt den 22. – 23. maj 2012 i Dansk Design Society (tidligere Dansk Design Center) i København. Journalister eller pressefotografer med interesse i at dække konferencen redaktionelt, kan få en presseakkreditering. Kontaktinfo

  • Sofus Midtgaard: + 45 30 220 111
  • Sasha Bechmann: +45 40 156 483
  • Asger Bolvig: +45 61 27 74 85

The Maker Movement

Make no mistake, we hate sustainability. We hate that people don’t even want to hear the word any more. We hate that it has become a management decision passed down like second hand shoes. We are over it! We are here to unveil a new age of design, one that is about making better things and making things better. One that is built upon an insatiable curiosity and inexhaustible work ethic. One that gives the power back to the makers of things, instead makers of decisions.

This is about better choices for better tomorrows. Its about opportunities, not obstacles. Options not mandates. We are talking about transparency not confusion. This is about potential to do things you never thought you could, with things you’ve always had. Its about time the do-gooders took heap from the good-doers. So consider this your rallying crowd. Reclaim your rightful positions as catalyst of progress. Rise up against the pencil pushers with un-worked hands and incurious minds. Go to your drawing boards and draft tables and work stations. Prepare to design things that matter. Prepare to change the way the world makes things. Prepare to redesign the making of making. Makers of the world unite!

Introducing the Maker Movement:

How can we transform our existing systems into new ones that are more sustainable, accessible, and empowering? Join us at Rebuild21 where Nike will share information about Launch 2020 and kick-off a Maker Movement with the introduction of tools that will help designers choose more sustainable materials.

 

Sign up for Rebuild21 today:

sign-up-transparent

Beyond GDP: Social Progress Index vs. Happy Planet Index

Michael Porter Skoll Social Progress IndexThis week Michael Porter launched the Social Progress Index (SPI) at the Skoll World Forum in Oxford. Michael Porter – by many – considered the world’s leading thinker on competitive strategy, now follows up his 2011 idea on Creating Shared Value.

The Social Progress Index ranks 50 countries and places Sweden as #1. The UK is ranked second, above Germany, which ranks fifth, the United States #6. See the list below.

A new organisation, the Social Progress Imperative, has been created to support the development of the SPI and help to integrate it into corporate and governmental thinking.

 

The Social Progress Index

The Social Progress index is interesting and in many ways trying to crack the challenge that former French president, Nicolas Sarkozy, commissioned Joseph Stiglitz to do in the work to get beyond GDP as a measure of prosperity. Stiglitz never came up with the new wonder metric or formula to replace GDP though, rather he came up with a number of recommendations going forward.

Harvard Business School professor, Michael Porter, now tries to nail it and introduces a new platform for measuring progress in a hope to bring environmental and social considerations to the top of the policy and corporate agenda. In this way the SPI has some similarities with The Happy Planet Index (HPI), introduced by Nic Marks, but it puts more emphasis on Basic Human Needs.

Introduction to The Social Progress Index

The Social Progress Index is based on three dimensions of social progress:

1. Basic Human Needs: Does a country provide for its people’s most essential needs?
2. Foundations of Well-being: Are the building blocks in place for individuals and communities to enhance and sustain well-being?
3. Opportunity: Is there opportunity for all individuals to reach their full potential?

 

The Social Progress Index with its components:

Social Progress Index

 

The Social Progress Index score:

Social Progress Index

The Happy Planet Index is based in three dimensions:

1. Experienced well-being
2. Life expectancy
3. Ecological footprint

Compared to the Social Progress Index the Happy Planet Index emphasises Experienced well-being instead of indicators/foundation for Well-being – and it places more weight on the Ecological footprint.

Happy Planet Index

Social Progress Index vs. Happy Planet Index

The scores of both Costa Rica and Sweden illustrate the difference between The Happy Planet Index and The Social Progress Index. In The Happy Planet Index Costa Rica has been rated the “happiest country in the world” for two years running. In the Social Progress Index, Costa Rica ranks only #12 among the sample of 50 countries, due to poverty and lack of other ‘Basic Human Needs’. In the Social Progress Index Sweden ranks #1 – but only #52 in the Happy Planet Index due to heavy Ecological Footprint.

Sweden’s Happy Planet Index Score:

Happy Planet Index Sweden

 

Getting Beyond GDP

Both Index’s and methodologies have – and will continue to generate – critique on the scores they put out. The Happy Planet Index has been criticised for putting too much emphasis of the ecological footprint and too little on ‘basic human needs’. And as you can see the Social Progress Index is based more on normative indicators of what creates well-being and happiness compared to The Happy Planet Index that ask directly to well-being. No doubt that the Social Progress Index is more compelling to western thinking politicians. The questions is if Michael Porter and his team got it right.

It will be interesting to follow the further development of measures and methodologies that will bring us beyond GDP as a measure of prosperity. It will continue to be a battleground – illustrating conflicting ideologies on what prosperity and progress really is.

An idea could be to integrate the methodology behind the Net Promoter Score, used in evaluation of companies products and services, in the rating of nations. Roughly translated a Net Promoter Scores Question on nations would be: Would you recommend a friend from abroad to move to and live in your country? (0-10 – 0 Lowest 10 Highest). But also this approach comes with some challenges when you try to transfer it from the commercial domain to the ranking of nations.

Nic Marks Happy Planet Index

Nic Marks joins Rebuild21 May 22 – and you Michael Porter?

We look forward to discuss this further when the Founder of the Happy Planet Index, Nic Marks joins Rebuild21 May 22, 2013. See the programme for this years Rebuild21 Conference

Open Rebuild21 event January 17th: WOW Customer Experience

Dear Rebuilders,

The Rebuild21 Leadership Academy is gathered January 17: 9.00-18.00 for a session on WOW Customer Experience. Richard Kelly Managing Director of IDEO Shanghai, will join us via Skype from 16.00-17.00 to give us IDEO’s take on WOW Customer Experience Asian Style.

The Academy 2012/2013 is fully booked, but we would love to invite former Rebuild21 participants, speakers, moderators, volunteers and people interested in The Leadership Network or Leadership Academy 2013/2014 to join us from 16.00-18.00 for inspiration, networking and a drink.

The Agenda
16.00-17.00 Richard Kelly, IDEO, Shanghai (Skype): WOW Customer experience Asian style
17.00-18.00 Drink/Beer & Networking in the bar

Richard will share IDEO’s take on WOW Customer Experience, some fresh cases and give Asian perspectives on business in general. Some of you experienced his talk about Bank of the Future at Rebuild21: 2012

The session will take place January 17: 16.00-18.00 at Kulturhuset Islands Brygge, Islands Brygge 18, 2300 Copenhagen S. Let us know if you are coming by sending a mail to: info@rebuild21.org

Yours sincerely,

Sofus Midtgaard
Founder of Rebuild21

 

WOW Customer Experience

WOW Customer Experience

What is that extra thing that companies like LEGO, Apple, Zappos, Whole Foods and Starbucks has? Ever wondered why some just stand out? We have gathered some inspiration on WOW Customer Experience before next weeks Leadership Academy session on WOW Customer Experience

Start with the “Why?”!

In his very famous TEDx video Simon Sinek presents a simple but powerful model for how great companies and leaders inspire action, starting with a golden circle and the question “Why?” This video highlights the power of truly exceptional companies and how they communicate:

 

WOW Customer Experience at LEGO

This week LEGO made headlines on their Customer Experience after an awesome response to a 7 year old boy who lost his Ninjago Figure. Read and learn how to WOW a 7 year old boy here.

Conny Kalcher, Vice President for Customer Experience visited the Leadership Network in 2010 and Rebuild21 in 2011 to share how LEGO works with Customer Experience. A very systematic approach to working with Customer Experience and Engaging Consumers. Great inspiration:

Co-creation – How to build raving fans, Conny Kalcher, LEGO from Rebuild21 on Vimeo.

Measuring Customer Satisfaction: Net Promoter Score

There are many ways to measure Customer Satisfaction. And often the number of measures and questions you wish to ask customers grow out of proportion. This made Frederick F. Reichheld develop The Net promoter Score (NPS) – a very simple and very popular method.

LEGO has together with Apple and many other global brands integrated Net Promoters Score (NPS), as a core component in measuring customer experience. Net Promoters Score is a very simple principle/score where costumers on a scale from 0-10 are asked: Would you recommend this product to a friend or a person you know? Customers answering 9-10 are promoter. Customers answering 7-8 are passives. And customers answering 0-6 are detractors.

The Net Promoters Score: NPS = % of promoters – % of detractors

Net Promoters Score is as seen a very simple but also very powerful measure. It is very much aligned with research about how people make decisions about buying products, as seen from the Forrester survey mentioned above. Read more about Net Promoters Score here.

Watch Bain & Company’s Rob Markey explain and reflect on NPS:

 

How to work with Customer Experience in your company?

One thing is how to measure Customer Satisfaction. Another is how to improve it. Some companies works with Customer Flow Charts, Touch Point Analysis or Patient Journeys.

To get you inspired and started thinking we share a Scorecard we have developed for the Leadership Academy – a tailor-made simple Customer Experience Scorecard for the ‘consumer electronics category’. Below we have scored Apple:

WOW Customer Experience Scorecard Apple

Some would argue that price should not be part of the diagram as one aligned dimension but should be a separate factor. But we have kept it for simplicity. But keep in mind that where the score on the rest of the dimensions should be based on a backed or assumed customer experience – price should be scored based on an industry/category/product benchmark of de-facto prices.

Do you agree with our score of Apple or do you have feedback on the dimensions? The “Brand / Philosophy /Lifestyle” dimension is what Simon Sinek Refers to as the “Why?”.

-> No one fit’s all: Reflect upon the most critical parameters that shape your Customers Experience today. If you work for a big organisation with many products lines, choose a category or select a specific product and target audience.

 

Leadership Academy & Network Session on Customer Experience

Leadership Academy & Network Session on Customer Experience

We host a Leadership Academy & Leadership Network session on WOW Customer Experience, January 17, 2013. For more inspiration on WOW Customer Experience we have gathered some inspiration and videos here: WOW Customer Experience

The aim of the day
The aim of the day is that participants will produce a company specific Customer Experience Scorecard, score their company and made an Action Plan on how to improve Customer Experience in their organisation.

We will provide inspiration, tools and support. Ole Kassow Partner in Purpose will share great Customer Experience Cases and stay to support participants during the day and Richard Kelly, Managing Director, IDEO Asia will join us on Skype and share global/Asian perspectives on Customer Experience.

The Agenda

09.00-09.25 Welcome, Sofus Midgaard, Leaderlab
09.30-10.30 WOW Customer Experience: Ole Kassow, Purpose
10.30-10.45 Break
10.45-12.15 Design your Customer Experience Scorecard
12.15-13.00 Lunch
13.00-13.30 Score your company on Customer Experience
13.30-14.00 Present & get feedback
14.00-14.15 Break
14.15-14.45 Make action plan
14.45-15.45 Presentation & feedback
15.45-16.00 Wrap-up and next time
16.00-17.00 Richard Kelly, IDEO, Shanghai (Skype): WOW Customer experience Asian style

IDEO & Richard Kelly

IDEO is an award-winning global design firm that takes a human-centered, design-based approach to helping organizations in the public and private sectors innovate and grow. IDEO have been a part of Rebuild21 in 2011 and 2012. If interested you can watch Richard Kellys Rebuild21 talk on Banks of the Future. If interested in how IDEO works here is a video that might give you an impression.

 

 

New Normal, New Standards – no bailouts, this time it’s for real…

New Normal, New Standards – no bailouts, in 2013 it’s for real…

Change will be at the heart of 2013. Where some see a crisis, others see transformation. Where some see threats, others see opportunities. Where some get afraid, others get fired up.

Rebuild21 will dedicate 2013 to celebrate people and organisations who embrace change. Not because they are perfect. Not because they got it all right. But because they change things.

“A New Normal demands New Standards” a large Danish Bank stated in 2012. We agree! And while they withdraw their marketing campaign after public critique about ‘Readwashing’ we continue. We continue the quest to identify the ‘New Standards’ or Cornerstones of 21st Century Business.

We hope you will join us on this journey. More than ever we as businesses and organisations need to revisit our purpose and rethink how we deliver real value and sustainable growth.

We wish you all a happy New Year – and look forward to see you for Rebuild21 May 22-23, 2013. Again this year we invite a carefully selected crowd of innovators, business executives, entrepreneurs, public servants and business thinkers to get together, get inspired, sketch and start building 21st century organisations and businesses that combines purpose, passion and profits.

Happy new year!

Sofus Midtgaard,
Founder of Rebuild21

Christmas get-together & brainstorm

Christmas get-together & brainstorm

We would like to see all Rebuild21 friends, participants, volunteers for a Christmas get-together and brainstorm on the 2013 conference. The event takes place November 28, 15.30-18.00 at Republikken, Vesterbrogade 26, 1. sal (Cafeen).

You are welcome to bring children, a friend, a hot date, your boss or Darth Vader. Please let us know that you are coming by joining the event on Facebook så we have an idea about how much Glögg we shall prepare. If not on Facebook please drop us an email: info@rebuild21.org

Whole Foods joins The Leadership Network & Academy November 8

Whole Foods shares perspectives on Social Business and creating a Social Organisation

On November 8, Bill Tolany, Senior Director, Marketing & Integrated Media at Whole Foods Market joins the Leadership Network & Academy via Skype to share insights on Social Business & Creating Social Organisations.

Bill will share a bit of the Whole Foods company history from start-up to #1 in organic foods and turn to topics like:

  • How Whole Foods have managed to create a movement
  • The power of a strong purpose/intent
  • How to maintain a strong community feeling when growing
  • How Whole Foods work with creating a transparent, sharing and collaborating organisation

Bill Tolany attended this years Rebuild21 conference May 31 and gave a talk on Building a Yogurt Culture:

We look forward to a follow-up on this talk and get an in-depth conversation on the opportunities and challenges of creating Social Organisations.

The Leadership Academy 2012/2013 is fully booked and closed for enrolment. But you can get on the waiting list for 2013/2014 or apply for membership of the Leadership Network if interested.

 

Rethinking Business for the 21st Century - want to join?